Effective date: September 24, 2026
Joy Lux Collections (“Joy Lux,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit joyluxcollections.com, contact us, submit a consignment inquiry, or otherwise interact with our services.
Information We Collect
Depending on how you use the site, we may collect:
- Contact information: name, email address, phone number, and other details you provide when contacting us.
- Consignment information: descriptions, photographs, brand and item details, condition information, and other information submitted for review.
- Purchase or order information: information needed to process an inquiry, order, payment, shipping, return, or customer-service request, if those features are enabled.
- Technical information: IP address, browser type, device information, approximate location, pages viewed, referring URLs, and similar usage data collected through cookies, server logs, analytics, or comparable technologies.
Please do not submit sensitive personal information that is not necessary for your inquiry.
How We Use Information
We may use information to:
- respond to questions and consignment inquiries;
- review, authenticate, describe, price, market, and manage items submitted for consignment;
- process orders, payments, shipping, returns, and customer support when applicable;
- operate, maintain, secure, and improve the website;
- understand website usage and measure marketing or site performance;
- prevent fraud, misuse, and security incidents; and
- comply with legal obligations and enforce our agreements.
Cookies and Similar Technologies
The website may use essential cookies and similar technologies required for WordPress, WooCommerce, security, payment functionality, analytics, advertising, and retargeting. Joy Lux may use advertising and retargeting pixels or comparable technologies to measure campaigns, understand website activity, build or support advertising audiences, and show relevant advertisements on or through third-party platforms. These technologies may collect information such as IP address, browser or device information, pages viewed, referring URLs, approximate location, and interactions with advertisements or the website. If a consent mechanism or opt-out control is required for a particular technology or jurisdiction, Joy Lux will provide it as required. You can also manage certain cookie and advertising preferences through your browser or applicable third-party platform settings.
Marketing Communications
If you subscribe to marketing communications, Joy Lux may send promotional emails or messages about products, services, and updates. You may opt out of marketing communications at any time by using the unsubscribe method provided in the message or contacting us directly. Transactional communications, such as order, shipping, return, security, or account messages, may still be sent when necessary.
Payments and Stripe
Payments are processed through Stripe. When you pay through the website, Stripe or the applicable payment method provider may collect and process payment-card, bank, wallet, billing, fraud-prevention, and transaction information needed to authorize and complete the payment. Payment information is subject to Stripe’s Privacy Center and Privacy Policy: https://stripe.com/privacy.
Joy Lux does not intentionally store complete payment-card numbers or card security codes in its own website records. Joy Lux may receive limited payment and transaction details, such as payment status, transaction identifiers, card brand, and truncated payment-card information, for order processing, refunds, customer support, accounting, fraud prevention, and dispute resolution. The exact information handled may depend on the payment method, Stripe configuration, and applicable transaction.
How We Share Information
We may share information with service providers that help us operate the business, such as website hosting, form processing, shipping, email, analytics, advertising, retargeting, security, and customer-support providers. Advertising and retargeting providers may receive information through pixels, cookies, or similar technologies to measure campaigns, create or use advertising audiences, and deliver or evaluate relevant advertising, subject to their own policies and applicable law. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell personal information for money. Depending on how applicable law defines “sale” or “sharing,” the use of advertising or retargeting technologies may be treated as sharing or another regulated disclosure.
Third-Party Services and Links
The website may link to or use third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy. Review the policies of any payment processor, social platform, analytics provider, email service, or other third-party service used with the site.
Data Retention and Security
We retain information only for as long as reasonably necessary for the purposes described above, including business, accounting, dispute-resolution, and legal requirements. Recorded intake calls or videos, when made with the required consent, are generally retained for 1 year after the consignment decision, unless a longer period is required because of an active dispute, legal hold, authenticity issue, customer request, accounting need, or other legal/compliance requirement. Other information may be retained for different periods depending on its purpose and applicable requirements. We use reasonable administrative, technical, and organizational safeguards, but no transmission or storage system can be guaranteed completely secure.
Your Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about the personal data we hold about you, or to withdraw consent where processing is based on consent. To make a request, contact us using the information below. We may need to verify your identity before completing a request.
California Privacy Rights
California privacy rights described in this section apply to Joy Lux Collections only to the extent the California Consumer Privacy Act, as amended, applies to the business. California law generally applies to qualifying for-profit businesses that do business in California and meet a statutory threshold, which may include annual gross revenue at or above the applicable adjusted amount, buying, selling, or sharing personal information of at least 100,000 California residents or households annually, or deriving at least 50% of annual revenue from selling or sharing California residents’ personal information. These thresholds and legal requirements may change, so this section is not a representation that Joy Lux currently meets any particular threshold.
Subject to applicable law, California residents may have the right to:
- Know or access the categories and specific pieces of personal information collected about them, the sources, purposes, and categories of third parties with whom information is disclosed;
- Delete personal information collected from them, subject to legal and business exceptions;
- Correct inaccurate personal information;
- Opt out of sale or sharing of personal information, including sharing for cross-context behavioral advertising, where applicable;
- Limit the use and disclosure of sensitive personal information where applicable; and
- Receive equal treatment for exercising privacy rights.
Based on the practices described in this policy, Joy Lux does not sell personal information for money. Joy Lux may use advertising and retargeting pixels or similar technologies, and that use may constitute “sharing” or another regulated disclosure under applicable privacy law even when Joy Lux does not receive money for the disclosure. If applicable law gives you a right to opt out of sale or sharing, you may submit a request by contacting us at the address below. Joy Lux will provide any required website privacy-choice mechanism or consent control when applicable.
To submit a privacy request, contact joy.tence@joyluxcollections.com with the subject line “California Privacy Request.” We may need to verify your identity before completing a request. Verification may include requesting information reasonably necessary to match you to information already maintained by Joy Lux. We will not require you to pay a fee to verify a request. An authorized agent may submit a request on your behalf, subject to applicable law and reasonable documentation showing the agent’s authority; Joy Lux may also ask you to verify your identity or confirm the agent’s authorization directly.
Joy Lux will not discriminate against a consumer for exercising a privacy right. We may retain information when necessary to complete a transaction, provide a requested service, maintain security, comply with law, resolve disputes, exercise or defend legal claims, or satisfy other applicable exceptions.
Children’s Privacy
The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.
Contact Us
For privacy questions or requests, contact:
Joy Lux Collections LLC 1741 Eastlake Parkway, Suite 102, #2189 Chula Vista, CA 91915 joy.tence@joyluxcollections.com 619-324-8987